moneypenny moves to pioneering new headquarters

Moneypenny in Wrexham, North Wales

Moneypenny - one the UK’s leading telephone answering specialists - has officially completed the move to its new £15m headquarters.

The development on the Western Gateway site in Wrexham is designed to be the “happiest workplace in the UK”.

Reflecting the company’s rapid growth, the building can accommodate up to 1,000 staff - supporting its plans to create an additional 500 jobs over the next few years and double its client base by 2018.

Ed Reeves, co-founder and director of Moneypenny, masterminded the project. He said: “What we believe is simple: the happier our staff, the happier our clients.

"So when we outgrew our previous offices and made the decision to build a new headquarters, we asked ourselves how we can make sure our receptionists are the happiest in the UK? The answer was easy - ask them, so that's what we did.

"Through a series of focus groups we collated their ideas, suggestions and thoughts and used these to form the basis of the blueprint for the design."

Inside, the striking 91,000sq ft building - which rivals the likes of Google and Apple’s headquarters - boasts a treehouse meeting room, its own village pub, a sun terrace and a triple height atrium with stadium seating and a restaurant offering free breakfast and fruit.

Outside the development is equally impressive and surrounded by seven acres of landscaped grounds with nature trails, a duck pond and orchards with picturesque countryside views.

Remarkably, the entire development - designed by award-winning AEW Architects - cost the same price as a standard brick ‘box’ office.

Ed continued: “We provided our architects with the same budget we’d been quoted to build a standard office and said ‘right, show us how we can create something amazing’.

"It was a challenge, but we ripped up the rule-book and that’s exactly what they did. Our new headquarters will deliver serious benefits for both ourselves and our clients, and we've already heard from a number of companies who want to use it as a model for their own developments.”

missing a trick

No ordinary workplace, this is the latest business-leading move the company has made to guarantee the well-being of its staff.

Four years ago it set up an office in New Zealand, where staff spend six-month secondments to answer overnight UK calls - so they don’t have to work night shifts.

“Offices in Britain," Ed continued, "are constantly ranked the coldest, ugliest or most miserable places to work, but business owners are missing a trick.

"There are countless studies which have proven that staff are more productive when they enjoy coming to work - but what are companies doing to make this a reality?

"For us, the building is more than just bricks and mortar. It’s a manifestation of our ethos, of our achievements so far, of our culture and of our aspirations. It's about blurring the lines between work and home so employees feel happy, comfortable and empowered.

"We understand what our clients need - and that's the very best receptionists in the world. Our new office has once again raised the bar in achieving this, ensuring we attract and retain the most talented staff in order to support our clients in the future."

Moneypenny’s HQ will also be one of the most acoustically innovative buildings in the country. Using a combination of bespoke sound absorption and elimination technology, sound engineers have created the perfect call handling environment.

made-in-wales success story

Welsh Government is supporting Moneypenny’s expansion by acquiring two properties that the company is vacating.

Cabinet Secretary for Economy and Infrastructure, Ken Skates, said: “Moneypenny is a great made-in-Wales success story and I am delighted the Welsh Government is supporting this significant investment, which is great news for the economy and for Wales."

Councillor Neil Rogers, Wrexham Council's lead member for economic development and regeneration, added: “Moneypenny is an excellent example of how companies can work with the council when they wish to expand.

"Their continued investment in Wrexham proves that we are an area that companies want to invest in, and that means jobs for local people. I am delighted with their success and their new premises, and wish them every success for the future.”

Moneypenny answers in excess of 10 million calls a year either on an overflow or fully outsourced basis for both small and large businesses. Founded in 2000, the company currently employs over 500 people and has offices in the UK, US and New Zealand.

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